Running a clinic is a full-time job. Your tools shouldn't add to it.
Purpose-built solutions designed specifically for clinic administrators to reduce administrative burden, protect revenue, and keep day-to-day operations running smoothly..
Between billing, staffing, IT, and an inbox that never empties, administrators carry the operational weight of the entire clinic, often with a small team and no margin for error. WELLSTAR’s suite of administrative solutions addresses the challenges you face every day, so your team can spend less time firefighting and more time supporting your physicians and patients.
Billing That Runs Itself, & Runs Right
Billing errors and missed claims quietly drain revenue from every clinic, and chasing them down eats hours your team doesn’t have. WELLSTAR takes that burden off your desk by identifying missed revenue opportunities, resolving billing errors, and capturing every revenue stream your practice is entitled to.
Our full-service billing management across Canada, backed by more than 35 years of experience, and ClinicAid’s self-service cloud-based platform both deliver expert claims review and submission that recovers an average of up to $30,000 in lost revenue per physician. With industry-leading payout rates, minimal claim rejections, and multi-provincial support across BC, Alberta, Saskatchewan, and Ontario, billing stays accurate and predictable whether you’re managing one clinic or several.
Take Back Control of the Inbox
The inbox is where administrative time disappears – faxes, lab results, referrals, and task requests piling up faster than your team can process them. Nexus AI™ Inbox Triage and Task Manager automatically sorts, prioritizes, and routes incoming documents and EMR tasks, so nothing sits in a queue waiting on a human to notice it.
Routine follow-ups, chart linking, and task completion happen automatically in the background, eliminating up to 80% of manual administrative work. Your front-office and clinical staff get their attention back for patients instead of paperwork, and administrators get visibility into what’s been handled and what still needs a human touch.
IT Support Built Exclusively for Healthcare
A single IT outage can shut down an entire clinic — and generic IT providers rarely understand what’s actually at stake. BlueBird iT is Canada’s largest managed service provider dedicated exclusively to healthcare, keeping your technology stable, secure, and ready around the clock.
From network security and data backup to EMR optimization and 24/7 technical support, BlueBird iT operates quietly in the background, monitoring and maintaining your systems and resolving issues before they disrupt care. BlueBird iT has helped drive EMR adoption across Canadian healthcare from under 5% to over 90%, and is trusted by clinics and healthcare organizations of every size nationwide — giving administrators one less system to worry about.
Reliable Front-Office Coverage, Without the Overhead
Short-staffed front desks and overflowing phone lines put pressure on the whole clinic, and every unfilled shift becomes the administrator’s problem. WELLSTAR’s Virtual Medical Office Assistant service, delivered through Sherritt Services, gives you access to trained, Canadian-based MOAs who handle scheduling, callbacks, referral letters, fax reconciliation, and reception coverage as little or as much as your clinic needs.
Unlike an in-house hire, there’s no recruiting, training, or benefits overhead to manage, and the same dedicated MOA team supports your clinic every time, learning your systems and becoming a trusted extension of your staff. Whether you need a few hours of support a week or full-time task management, administrators get dependable coverage without the cost or delay of adding headcount.
Proven Relief for Clinic Administrators
WELLSTAR’s administrative solutions deliver measurable relief for the people running the clinic day-to-day. Administrators using WELLSTAR’s platform recover more revenue, eliminate manual busywork, and gain dependable IT and front-office support, without adding full-time headcount.
30,000+
Average revenue recovered per physician
80%
Reduction in manual administrative work
24/7
IT monitoring and technical support
<1%
Claim rejection rate
Safety and security are our priority.
As a leader in delivering healthcare technology solutions, the most important thing we can do as a company is implement robust security measures to keep patient data safe and protected. Our comprehensive approach includes significant investments in cybersecurity, offensive security testing, infrastructure modernization, and adherence to industry best practices.